Support

Contacting us

To help us solve the problem quickly, please include:

• your registered mobile number and the role you use (Management, Courier or Customer);
• your device and operating system (for example iPhone 15 / iOS 26, Samsung / Android 15, Mac, browser);
• the app version (shown at the bottom of the role selection screen);
• what you did, what you expected and what happened instead — a screenshot helps a lot.

Frequently asked questions

The SMS code does not arrive

Check that the number is correct and that your phone has signal. Wait a minute before asking for a new code; codes expire after a few minutes, so always enter the most recent one. If it still does not arrive, write to us with your number.

I forgot my password

On the sign-in screen tap Sign in with a code to sign in with an SMS code, or tap Forgot password to set a new password with a code sent to your registered number.

How do I register my business?

Install the app, choose the Management role, sign up with your mobile number and choose Create a new business. A 7-day free trial starts; no payment details are needed.

How do I add staff or couriers?

The business owner adds them with Add team member. The person receives an SMS invitation and signs in to the app with the same mobile number. Couriers cannot sign up on their own; they ask their employer for an invitation.

How do I track my order?

Sign in with the Customer role to see which stage your carpet is at; while it is being collected or delivered you also see when the courier is on the way. Your business may also send you updates by SMS.

My carpet was damaged, lost or late, or I disagree with the price

The carpet-cleaning service is provided by your business, so please contact the business first. If you cannot resolve it, write to us — the app keeps the order’s status history and photos.

When is my location shared? (couriers)

Only while your shift is open. When you close the shift, the app stops sending your location. Location records are deleted after 30 days at the latest.

Notifications do not arrive

Make sure notifications for PakBi are allowed in your device settings. On Android, also turn off battery optimisation for the app so that notifications are not delayed.

The receipt printer does not connect

Check that the printer is switched on and charged, that Bluetooth is on and that the app has the Nearby devices (Bluetooth) permission. If it still does not connect, write to us with the printer’s brand and model.

Cancelling a subscription and refunds

Only the business owner can buy or cancel the business subscription. Deleting the app does not cancel the subscription.

• iPhone / iPad: Settings → your name → Subscriptions → PakBi → Cancel Subscription.
• Mac: App Store → your name (bottom left) → Account Settings → Subscriptions → Manage → PakBi.
• Android: Google Play Store → profile picture → Payments & subscriptions → Subscriptions → PakBi → Cancel subscription.
• Web panel (PayTR): write to us from the business owner’s registered number.

Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com; refunds for Google Play purchases follow Google Play’s refund policy. Cancelling stops the next renewal; you keep access until the end of the period you paid for.

Your account and data

• Delete your account or specific data: Account & Data Deletion.
• Get information about or a copy of your data, or have it corrected: KVKK Privacy Notice, section “How to apply”.
• How we process data: Privacy Policy · Terms of Use.